[
  {
    "tag": "basics",
    "q": "How do I download and install the game?",
    "a": "Download the launcher from the official website, install it to a convenient folder, and click “INSTALL GAME” to download the client automatically."
  },
  {
    "tag": "basics",
    "q": "How do I start the game through the launcher?",
    "a": "Open the launcher and click “START GAME”. Starting directly from the client folder may be blocked by anti-cheat — always use the launcher."
  },
  {
    "tag": "basics",
    "q": "How do I update the client to the latest version?",
    "a": "The launcher checks for updates automatically."
  },
  {
    "tag": "basics",
    "q": "Where can I change the launcher and game language?",
    "a": "In the launcher, open “Settings” → “Language”. For the client, use in-game language settings if available."
  },
  {
    "tag": "account",
    "q": "How do I create an account?",
    "a": "Register on the server’s official website. Use a valid email — you’ll need it to recover access."
  },
  {
    "tag": "account",
    "q": "How do I change my password and link my email?",
    "a": "Log in to your account on the website: “Profile” → “Change password” / “Link e-mail”. Follow the on-screen instructions."
  },
  {
    "tag": "account",
    "q": "How do I recover my account?",
    "a": "Use “Forgot password?” on the website. If you can’t access your email, contact support and prepare proof of account ownership."
  },
  {
    "tag": "security",
    "q": "How do I protect my account from theft?",
    "a": "Never enter your credentials on third-party sites and don’t share your password. Enable 2FA (if available), use a unique password, and avoid “cheats” or suspicious programs."
  },
  {
    "tag": "launcher",
    "q": "Required components to run (VC++/DirectX/Windows x64)",
    "a": "You need 64-bit Windows, Visual C++ Redistributable 2015–2022, and DirectX 9 components (d3dx9_43, d3dcompiler_43, xaudio2_7). The launcher will check them and suggest what to install."
  },
  {
    "tag": "launcher",
    "q": "Error 0xc000007b or missing DLLs",
    "a": "Install/reinstall VC++ 2015–2022 (x86 and x64) and DirectX End-User Runtimes (June 2010). Reboot your PC and start the game via the launcher."
  },
  {
    "tag": "performance",
    "q": "How can I increase FPS and reduce stutter?",
    "a": "Lower resolution/effects in the client, enable windowed mode, update your GPU driver. In the launcher, limit FPS (if available) and close heavy background apps."
  },
  {
    "tag": "anticheat",
    "q": "Anti-cheat: what’s forbidden?",
    "a": "Any cheats and injectors (e.g., Cheat Engine, x64dbg, Scylla, third-party hookers, etc.). The game must be launched only through the launcher. Violations are logged and lead to bans."
  },
  {
    "tag": "anticheat",
    "q": "The game won’t start from a desktop/folder shortcut. Why?",
    "a": "Anti-cheat blocks bypassing the launcher. Always use the “START GAME” button."
  },
  {
    "tag": "characters",
    "q": "Which classes are available?",
    "a": "Classic MU-like classes: Dark Wizard, Dark Knight, Fairy Elf, Magic Gladiator, Dark Lord, Summoner, Rage Fighter. See short roles/descriptions on the website."
  },
  {
    "tag": "characters",
    "q": "How do I create a character and choose a build?",
    "a": "Create a character on the selection screen. For beginners we recommend a PvE build (more survivability). As you progress, redistribute stats for your style: PvE farm, PvP, support, etc."
  },
  {
    "tag": "formulas",
    "q": "ELO rating: how are points awarded?",
    "a": "On this server ELO is given for activity: level +5, reset +50, master reset +100, kill +10, death −15, +1 per hour online. The higher your ELO, the higher your rank."
  },
  {
    "tag": "leveling",
    "q": "Where to level from level 1?",
    "a": "Starter zones (Noria/Lorencia/Elbeland) up to ~50. Then progress through: Dungeon, Lost Tower, Atlans, Tarkan, etc. Look for “spots” with dense mobs."
  },
  {
    "tag": "party",
    "q": "Are there party bonuses?",
    "a": "Yes. Party play speeds up leveling and makes farming safer. Ideally mix classes (DPS + support) for buff synergy."
  },
  {
    "tag": "events",
    "q": "What events exist in the game?",
    "a": "Blood Castle, Devil Square, Chaos Castle, Illusion Temple, Castle Siege, Crywolf, and more. Check the exact schedule in the launcher’s “EVENTS” tab or on the website."
  },
  {
    "tag": "guilds",
    "q": "How do I create a guild and join an alliance?",
    "a": "After meeting level/Zen requirements, use the relevant command/NPC (depends on build). For alliances — contact the allied guild master."
  },
  {
    "tag": "pvp",
    "q": "How do I prepare for PvP?",
    "a": "Assemble a set with the right options (Luck, Excellent/Socket/Ancient), choose a class-appropriate build, stock buffs and potions, and practice your skill rotations/combos."
  },
  {
    "tag": "combos",
    "q": "What is the DK “combo” and how to do it?",
    "a": "A fast skill sequence with no delays to boost damage. Example: Slash → Uppercut → Twisting Slash. The timing and chains depend on server build and attack speed."
  },
  {
    "tag": "items",
    "q": "What’s the difference between Excellent, Ancient, and Socket items?",
    "a": "Excellent items have extra options (damage/defense/speed). Ancient sets give bonus effects for collecting parts. Socket items have slots for Seeds/Spheres to fine-tune stats."
  },
  {
    "tag": "craft",
    "q": "How to refine items: Bless/Soul/Life?",
    "a": "Bless raises item level (+1 per attempt). Soul adds attack/defense options (lower success). Life improves additional options. Use Luck to increase success chance."
  },
  {
    "tag": "craft",
    "q": "Chaos Machine: core recipes",
    "a": "Via the Chaos Goblin you craft Wings, Splendid/Excellent items, and combine gems. Recipe = base items + Jewels + Chaos. Success depends on item level and options."
  },
  {
    "tag": "craft",
    "q": "How to make the first wings (1st Wings)?",
    "a": "Chaos Machine (Regular): required cloak/item + Jewels + Chaos. Success is not 100%. For 2nd/3rd Wings you’ll need rarer components and sometimes feathers/scrolls."
  },
  {
    "tag": "sockets",
    "q": "How do Socket items work?",
    "a": "Insert Seeds (fire/water/wind/earth/lightning/ice, etc.) into sockets. Combine Seed + Sphere for effect level. Removal/replacement is possible via the machine (chance-based)."
  },
  {
    "tag": "ancient",
    "q": "Why use Ancient sets?",
    "a": "Pieces of the same set grant bonuses (skills, damage, defense, speed). The more pieces you equip, the stronger the effects. Often the best PvE start."
  },
  {
    "tag": "economy",
    "q": "How to trade safely?",
    "a": "Use only built-in trade: /trade with a player or a personal shop. Don’t hand items over “for a minute” and don’t use third-party deals."
  },
  {
    "tag": "economy",
    "q": "Where do I store valuables?",
    "a": "In the Warehouse/Expanded Warehouse. For expensive items, make screenshots and avoid client mods."
  },
  {
    "tag": "donate",
    "q": "How do I donate and what does it give?",
    "a": "Go to the website → Account → Top-up. Donations may grant in-game currency, VIP status, or cosmetics. See refund policy and bonuses on the site."
  },
  {
    "tag": "donate",
    "q": "What is VIP and what are the benefits?",
    "a": "VIP typically adds conveniences: increased EXP/drop, extra merchant/warehouse slots, priority login. Actual bonuses and duration are listed on the VIP page."
  },
  {
    "tag": "rules",
    "q": "Core server rules",
    "a": "No cheats, bug abuse, insults, real-money trading (unless allowed), or scamming. Penalties include mute/jail/account ban/permanent ban."
  },
  {
    "tag": "bans",
    "q": "Why can I be banned?",
    "a": "For cheats/injectors, bypassing the launcher, destructive client mods, real-money sales, multi-accounts for abuse, and other serious violations."
  },
  {
    "tag": "chat",
    "q": "Useful in-game commands",
    "a": "Examples (if enabled on the server): /post — global chat; /addstr /addagi /addvit /addene — stat distribution; /pkclear — clear PK; /offstore — offline shop."
  },
  {
    "tag": "maps",
    "q": "How do I know where to go next?",
    "a": "Follow location recommendations in news/guides or ask your guild. Typical path: Noria/Lorencia → Dungeon → Lost Tower → Atlans → Tarkan → Aida/Icarus/…"
  },
  {
    "tag": "drops",
    "q": "How do I increase drop chance?",
    "a": "Farm in suitable locations, use Lucky items (Luck), raise your character level and VIP (if any), and participate in events with boosted drops."
  },
  {
    "tag": "resets",
    "q": "What are Reset and Grand/Master Reset?",
    "a": "Reset returns your level to 1 while keeping some stats/bonuses (server rules apply). Grand/Master Reset is rarer with special requirements and rewards."
  },
  {
    "tag": "troubleshooting",
    "q": "The game crashes or freezes",
    "a": "Update drivers, close overlays (Discord, GeForce Experience, etc.), disable conflicting apps, verify files via the launcher, add the launcher/game to antivirus exceptions."
  },
  {
    "tag": "troubleshooting",
    "q": "Black screen/no sound",
    "a": "Switch window mode, check cables/headset, set the correct default audio device in Windows, reinstall DirectX/VC++ if needed."
  },
  {
    "tag": "network",
    "q": "High ping/lag",
    "a": "Use Ethernet over Wi-Fi, close torrents/VPN, check ISP limitations, pick the nearest server, avoid downloads while playing."
  },
  {
    "tag": "updates",
    "q": "Where to read patch notes and news?",
    "a": "In the launcher’s “HOME/NEWS” tab and on the website/Discord. You’ll also find event schedules and maintenance notices there."
  },
  {
    "tag": "support",
    "q": "How do I contact support?",
    "a": "Create a ticket on the website or in Discord. Attach screenshots/videos, include your nickname, time, location, and a short description of steps before the issue."
  },
  {
    "tag": "privacy",
    "q": "What data does the launcher see?",
    "a": "The launcher may send technical logs/errors (hashed HWID, IP, launcher version) for diagnostics. This helps identify and fix issues."
  },
  {
    "tag": "fairplay",
    "q": "How do I report a rule breaker?",
    "a": "Record video/screenshots, note the nickname and location, and send it to support or moderators. False reports and abuse may be penalized."
  },
  {
    "tag": "storage",
    "q": "How much disk space do I need?",
    "a": "Keep at least ~1 GB free for the client and update cache. Before installing, make sure there’s enough space on your system drive."
  },
  {
    "tag": "voice",
    "q": "Do I need Discord?",
    "a": "Recommended. Discord makes it easy to find parties/guilds, follow news, get help, and join events."
  },
  {
    "tag": "maclinux",
    "q": "Can I play on macOS/Linux?",
    "a": "Officially supported on Windows x64. You can try Wine/virtualization at your own risk, but stability and support aren’t guaranteed."
  },
  {
    "tag": "vipvote",
    "q": "How can I get bonuses without donating?",
    "a": "Join events, vote for the server (if a vote system exists), use promos/dailies, and complete community tasks."
  },
  {
    "tag": "naming",
    "q": "Naming rules for characters and guilds",
    "a": "Offensive, political, or provocative names are forbidden. Violations may result in forced rename/sanctions."
  },
  {
    "tag": "storage",
    "q": "How do I expand inventory/warehouse space?",
    "a": "Via in-game items/services or VIP (if provided). See details in the web store section."
  },
  {
    "tag": "safety",
    "q": "Someone asks to “borrow an item for a minute” — what to do?",
    "a": "Don’t hand over items without guarantees. Use only safe trading. You’re responsible for voluntary transfers."
  }
]